All of the below information comes directly from job reviews written by So Energy employees based on 41 reviews.
 
 
Responsibility:
3.7/5
 
Work Life Balance:
4/5
 
Environmental Awareness:
4.8/5
 
Benefits:
3.7/5
 
Company Culture:
4.3/5
 
Career Progression:
4/5
 
Colleagues:
4.6/5
 
Training:
4.2/5
 
Enjoyment:
4.1/5
 
Overall Rating:
4.1/5
 

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Or find out the following information about So Energy:

Salary Interview Tips Working Hours Best & Worst
Industry: Energy and Utilities Department: Customer Care Job Title: Customer Care Advisor

What are the best and worst things about your job?

Great company culture
Progression possibilities
Great support

Read more


Industry: Energy and Utilities Department: Process Improvement Job Title: Process Improvement Specialist

What are the best and worst things about your job?
I can plan my own work and the structure of my day is pretty much decided by me (and meetings I need to attend). Read more


Industry: Energy and Utilities Department: Customer Service Job Title: Customer Care Advisor

What are the best and worst things about your job?
Founders are very involved Supportive, training and progression opportunities Understanding Read more


Industry: Energy and Utilities Department: Operations Job Title: Operations Specialist

Industry: Energy and Utilities Department: Customer Service Job Title: Customer Care Advisor

What are the best and worst things about your job?
- working from home Read more


Industry: Energy and Utilities Department: Change and Compliance Job Title: Regulations Coordinator

What are the best and worst things about your job?
Great colleagues, and great opportunity to influence and shape decisions. Read more


Industry: Energy and Utilities Department: Customer service Job Title: Customer care advisor

Industry: Energy and Utilities Department: Customer Care Job Title: Customer Service Advisor

What are the best and worst things about your job?

Progression
Work/life Balance
Generous Holidays

Read more


Industry: Energy and Utilities Department: Customer Service Job Title: Customer Care Advisor

What are the best and worst things about your job?

Great team of people to work with.

Read more


Industry: Energy and Utilities Department: Customer Care Job Title: Customer Care Advisor

Industry: Energy and Utilities Department: Customer Service Job Title: Customer Service Advisor

Industry: Energy and Utilities Department: customer care Job Title: customer care advisor

What are the best and worst things about your job?

Opportunity to work with many people from all walks of life, you do feel a sense of teamwork

Read more


Industry: Energy and Utilities Department: Engineering Job Title: Lead QA

What are the best and worst things about your job?

The challenge

Read more


Industry: Energy and Utilities Department: Finance Job Title: FP&A Analyst

What are the best and worst things about your job?

Work-life balance, interaction with all levels of the business

Read more


Industry: Energy and Utilities Department: Customer Service Job Title: Complaints Specialist

Industry: Energy and Utilities Department: Customer Service Job Title: Customer Care Advisor

What are the best and worst things about your job?

Constantly problem solving and improving/ learning on the job. Encouraged/ readily offered the opportunity to progress within the company. Really supportive team and a nice working environment.

Read more


Industry: Energy and Utilities Department: Operations Job Title: Operations Analyst

Industry: Energy and Utilities Department: Payments Job Title: Payments Advisor

What are the best and worst things about your job?

Work environment is social and good people

Read more


Industry: Energy and Utilities Department: Operations Job Title: Operations Team Leader

Industry: Energy and Utilities Department: Operations Job Title: Analyst

Industry: Energy and Utilities Department: Operations Job Title: Metering Team Leader

Industry: Energy and Utilities Department: Disputed Reads Job Title: Senior Customer Operations Advisor

What are the best and worst things about your job?

Always driven to achieve more, whether that be contacts or career progression in the company.

Read more


Industry: - Select Industry - Department: Operations Job Title: Operations Specialist

Industry: Energy and Utilities Department: Customer Service Job Title: Customer Care Advisor

What are the best and worst things about your job?

Supportive colleagues, company ethics.

Read more


Industry: Energy and Utilities Department: Call Centre Job Title: Customer Care Advisor

What are the best and worst things about your job?

great team, friendly, helpful

Read more


Industry: Energy and Utilities Department: Engineering Job Title: Junior QA

Industry: Energy and Utilities Department: Operations - billing Job Title: Operations specialist

What are the best and worst things about your job?

a great team

Read more


Industry: Energy and Utilities Department: Operations Job Title: Operations Specialist

Industry: Energy and Utilities Department: Customer Care Job Title: Customer Care Advisor

What are the best and worst things about your job?

Community, working from home, progression

Read more


Industry: Energy and Utilities Department: Operations Job Title: Operations Specialist

Industry: Energy and Utilities Department: Customer Job Title: Customer Advisor

What are the best and worst things about your job?

My colleagues make the job much nicer, I couldn't imagine having a lousy day and not having the group chats with all the lovely gifs that my colleagues send through on a daily basis. It really does lessen the load knowing you have that support system in place.

Read more


Industry: Energy and Utilities Department: Product Design Job Title: Senior User Researcher

What are the best and worst things about your job?

Nice people
Ethical company
Good support system
Good systems
Training opportunities
Remote working (pre-Covid)

Read more


Industry: Energy and Utilities Department: Customer Care Job Title: Development and QA Analysts

Industry: Energy and Utilities Department: Quality analyst Job Title: Development & QA Analyst

What are the best and worst things about your job?

Lots of growth
a lot of development

Read more


Industry: Energy and Utilities Department: Metering Job Title: Metering Operations Analyst

What are the best and worst things about your job?

Good team, lots of responsibility to resolve

Read more


Industry: - Select Industry - Department: Customer services Job Title: Customer Care Advisor

Industry: Energy and Utilities Department: Quality and Assurance. Job Title: Development, Quality and Assurance Analyst

What are the best and worst things about your job?

Good opportunities for progression.
Colleagues , everyone is lovely and helpful.
Everybody gets to have a say.

Read more


Industry: Energy and Utilities Department: Customer Service Job Title: Customer Service Agent

What are the best and worst things about your job?

The best thing about my job is the people. The people here are amazing, and most helpful i have come across. They make you feel like you're part of the team straight away and do the most they can to help you.

The best part is also when you really also make the customers day!

Read more


Industry: Energy and Utilities Department: Energy Solutions - Energy Independence - Solar Job Title: Team Leader

What are the best and worst things about your job?

The team, the outcomes. saving the planet one home at a time

Read more


Industry: - Select Industry - Department: Metering Job Title: Strategic Partnerships Analyst

Industry: Energy and Utilities Department: Customer Service Job Title: Customer Operations Team Leader

What are the best and worst things about your job?

The best thing about y job is that I get to lead my team to success, and that i get to coach and enhance my knowledge to make sure they become strong in their positions

Read more


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Based on 41 reviews

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So Energy

Average start time: 08:30

Average end time: 17:30

Average number of working hours: 9

Based on 41 reviews


Earliest start time

Latest finish
Average start and end
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Please use the below to filter the reviews by career sector:

Interview Advice:

Be confident in the way you speak, and be well prepared for questions.

Customer Care Advisor, Customer Care at So Energy
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Interview Advice: When asked about how you prioritise think about the whole company as well as the individual team/task.

Process Improvement Specialist, Process Improvement at So Energy
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Interview Advice: Enthusiastic Apply yourself to the brand values Apply yourself to CS situations Have examples for CS situations

Customer Care Advisor, Customer Service at So Energy
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Application Advice: Talk about data analysis

Interview Advice: How did you raise issues to management and what did you personally do to improve processes

Operations Specialist, Operations at So Energy
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Application Advice: - Do not include to much filler - include key strengths that grab the employers attention

Interview Advice: - Prepare in advance - research the company - treat it more like a conversation rather than a interview

Customer Care Advisor, Customer Service at So Energy
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Interview Advice: 1. Prepare by looking into current/relevant policy developments within the Industry. 2. Research and understand the impact of key policies to the business. 3. Research the company

Regulations Coordinator, Change and Compliance at So Energy
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Application Advice:

Attention to detail

Interview Advice:

Confident approach works

Customer Service Advisor, Customer Care at So Energy
Read the full review »


Application Advice:

Make sure your cover letter is friendly.

Interview Advice:

Show your personality, make sure you prepare for customer service based scenarios with previous experiences.

Customer Care Advisor, Customer Service at So Energy
Read the full review »


Application Advice:

Don't be too overwhelmed with all the training, eventually, it sticks

Interview Advice:

Be prepared to give a PowerPoint presentation

Customer Care Advisor, Customer Care at So Energy
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Application Advice:

Be ready for a start-up like environment with plenty of room for growth

Interview Advice:

How to manage tight deadlines and multiple projects?

Lead QA, Engineering at So Energy
Read the full review »


Application Advice:

Demonstrate why this sector and company size really appeals

Interview Advice:

Questions on specifics of challenges and opportunities affecting the company

FP&A Analyst, Finance at So Energy
Read the full review »


Application Advice:

If you have experience in customer-facing roles use this in your application.

Interview Advice:

If required to give a presentation make sure you are well prepared and do your research on the company.

Customer Care Advisor, Customer Service at So Energy
Read the full review »


Application Advice:

Do your research

Interview Advice:

Be confident

Operations Analyst, Operations at So Energy
Read the full review »


Application Advice:

This role is all about customer service, show your passion for helping others and you'll go far.

Interview Advice:

Be confident and passionate towards helping others, whether that be colleagues/customers. Don't be a robot, be yourself.

Senior Customer Operations Advisor, Disputed Reads at So Energy
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Application Advice:

Keep concise and go straight to the point.

Interview Advice:

If you're new to the energy industry, do some searches.

Customer Care Advisor, Customer Service at So Energy
Read the full review »


Application Advice:

be honest

Interview Advice:

just be yourself, sell your skills

Customer Care Advisor, Call Centre at So Energy
Read the full review »


Application Advice:

Show experience in interview and be interested in the field

Interview Advice:

Show experience in interview and be interested in the field

Customer Care Advisor, Customer Care at So Energy
Read the full review »


Application Advice:

Be real, don't answer as if you are a robot because you will be dealing with real people and their real life problems.

Interview Advice:

Be honest, the management team are such a lovely bunch and are welcoming. There is no need to portray anything to be bigger or better than it is, just be yourself and they will welcome you warmly.

Customer Advisor, Customer at So Energy
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Application Advice:

Write an accompanying letter that covers the essentials e.g. why this company, why you, what are you hoping to achieve, etc.

Interview Advice:

Communicate clearly around your expertise and what kind of impact you will have here

Senior User Researcher, Product Design at So Energy
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Interview Advice:

experience in customer service

Development & QA Analyst, Quality analyst at So Energy
Read the full review »


Application Advice:

Enthusiasm for renewable energy.

Interview Advice:

Show real interest in energy/ renewable future.

Metering Operations Analyst, Metering at So Energy
Read the full review »


Application Advice:

Make sure you apply your skills to match what is in the job advertisement.

Interview Advice:

Be yourself, if you are a good fit the team will be sure to spot it.

Development, Quality and Assurance Analyst, Quality and Assurance. at So Energy
Read the full review »


Application Advice:

Be bold. Demonstrate your value. Persist - don't give up. I applied at So Energy 3 times before I was hired.

Interview Advice:

Demonstrate the ability to prepare well and present to your leaders during the interview stage. Blow them away.

Team Leader, Energy Solutions – Energy Independence – Solar at So Energy
Read the full review »


Application Advice:

Make sure you fill out the application in full and give your most honest answers. Do not lie about yourself on the form.

Interview Advice:

Do your research about the company, prepare choice answers and questions. Know your CV.
Speak clearly, try not to babble.
Show your atributes

Customer Operations Team Leader, Customer Service at So Energy
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Best:

Great staff/ great culture
Friendly atmosphere

Worst:

The flow of communication can sometimes be interrupted from top management down

Customer Care Advisor, Customer Care at So Energy
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Best: The company is so transparent and keeps its employees up to date with all things higher level. The company is very inclusive and also charitable. There is a good family vibe even as the company is now remote and still growing.

Worst: Unless you want to because a team leader, the progression is limited to a few roles.

Process Improvement Specialist, Process Improvement at So Energy
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Best: The people are amazing

Worst: Nothing

Operations Specialist, Operations at So Energy
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Best: - working from home -recognize your work - inclusive

Worst: - high targets - technical issues - high workload results in it being difficult to get through to other teams

Customer Care Advisor, Customer Service at So Energy
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Best: 1. Company Culture 2. Great Atmosphere

Regulations Coordinator, Change and Compliance at So Energy
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Best:

Great goals and morals.

Worst:

Aspirations are very high.

Customer Care Advisor, Customer Service at So Energy
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Best:

Friendly
Helpful
Supportive

Customer Care Advisor, Customer Care at So Energy
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Best:

Very open with their staff about where the company is at and where and how it plans to go in the future

Friendly and helpful staff

Worst:

Have yet to encounter anything negative

Customer Care Advisor, Customer Care at So Energy
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Best:

Innovative

Worst:

Legacy infrastructure holding us back

Lead QA, Engineering at So Energy
Read the full review »


Best:

Interaction with top levels of the company, informal culture and attitudes

Worst:

Esoteric nature of the information we have to deal with, roadblocks in tech/product development

FP&A Analyst, Finance at So Energy
Read the full review »


Best:

Fairly competitive salary and opportunity to progress/ gain more responsibility. Hard work is also definitely recognised and support is provided if you struggle.

Worst:

Pressure on hitting targets at the start can feel daunting, but this goes away as you become more experienced.

Customer Care Advisor, Customer Service at So Energy
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Best:

Career progression

Operations Analyst, Operations at So Energy
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Best:

Social work environment and owners are very personable

Worst:

Salary

Payments Advisor, Payments at So Energy
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Best:

Family like feel.

Worst:

Starting to get larger in numbers.

Senior Customer Operations Advisor, Disputed Reads at So Energy
Read the full review »


Best:

n/a

Worst:

n/a

Customer Care Advisor, Call Centre at So Energy
Read the full review »


Best:

the way they have embraced and helped out with working at home

Worst:

training wasn't tailored to anyone but customer service

Operations specialist, Operations – billing at So Energy
Read the full review »


Best:

I haven't been to the office so I dont know what the working environment is like there, but working with everyone on zoom calls and team chats is great.

Worst:

Everything is being updated and changes every week, its difficult to keep up. I went through training and every other week theres more amendments happening that i need to remember.

Customer Advisor, Customer at So Energy
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Best:

Nice people
Ethical company
Good support system
Good systems
Training opportunities
Remote working (pre-Covid)

Worst:

More structured process needed
Data overhaul needed

Senior User Researcher, Product Design at So Energy
Read the full review »


Best:

lots of growth in the company

Worst:

high kpi

Development & QA Analyst, Quality analyst at So Energy
Read the full review »


Best:

Environmentally conscientious,
Great modern office space,
open company meetings where all suggestions and questions are listened to and answered .

Worst:

N/A

Development, Quality and Assurance Analyst, Quality and Assurance. at So Energy
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Best:

- Positive values
- Open and honest communication
- Compassion, respect, and understanding

Customer Service Agent, Customer Service at So Energy
Read the full review »


Best:

The people, the values and goals

Worst:

Being a supply business and the risk of a similar fate to many other supply businesses who went into liquidation.

Team Leader, Energy Solutions – Energy Independence – Solar at So Energy
Read the full review »


Best:

I really enjoy working for this company and I feel that the best thing is the people, and how everyone works together as a team.

Worst:

For me there is nothing bad about working here, they put their staff first and always train us appropriately to progress us

Customer Operations Team Leader, Customer Service at So Energy
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