As an apprentice you will be in a learning role that is structured to provide you with the essential hands-on experience needed to gain the relevant qualification. You will be working alongside experienced colleagues who will supervise your development and you will have a dedicated mentor to provide you with support and guidance throughout your apprenticeship.

As an apprentice you will spend 20% of your working time engaged in your apprenticeship training, which may consist of;
• Day/block release at the training provider’s premises or assessor visits at your specified work location
• Distance learning, webinars, online learning
• Mandatory in-house training
• Job shadowing, mentoring, seminars
• Time spent researching, writing assessments/assignments.

As an apprentice you will be expected to attend all necessary training activities as well as carry out your job duties as detailed below.

You will be studying for a Level 3 apprenticeship as a Heavy Vehicle Service and Maintainence Technician.

Purpose of Job
• To work with the City Services Team to carry out a range of vehicle, plant and equipment maintenance activities to minimise downtime and operating costs, to enable front line staff and customers to deliver their outcomes.
• Southampton City Council operates over 1,000 assets including HGVs, tractors, mowers, cars, vans and various other items of plant and equipment.

Key Accountabilities & Duties
• Work as part of a team to ensure that all allocated work is completed to the highest standards.
• Learn the necessary skills to ensure that all vehicle maintenance carried out ensures that the Council is fully compliant with the undertakings of the Operator’s Licence and a wider robust regulatory framework covering Codes of Practice, Lifting Operations and Lifting Equipment Regulations (LOLER), VOSA Accreditation, British and European Standards and Industry Best Practice
• Learn to identify Parts and materials required for allocated tasks, take responsibility to ensure parts and equipment are used for the work, including visual inspections and relevant documentation.
• Learn to maintain excellent standards of safe working practices in the service to minimise injury and hazards.
• Learn to operate within all legislative requirements, undertakings of the Council’s Operators Licence, policies and procedures to protect the staff and Council.
• Learn to ensure that the Council’s fleet is maintained and operated in a safe and compliant manner, ensuring the Council’s reputation is protects and enhanced in the process.

Core Responsibilities and Deliverables
Financial Management
1. To deliver Fleet Services within budget.
2. To comply with the Council’s financial policies and requirements.
3. To identify and propose opportunities for innovation, commercialisation, cost savings, cost recovery or income generation.

Customer Relationships
1. To deliver Fleet Services in accordance with agreed service standards.
2. To monitor and act upon customer feedback to improve customer experiences and to meet or exceed customer satisfaction.
3. The dissemination of information, and promoting effective liaison with other related agencies.

Operational Effectiveness and Compliance
1. To operate in accordance with HR policies and practice.
2. To undertake continuous improvement activity to improve the effectiveness of services.
3. To comply with all Council policies in relation to Health and Safety and Information Governance.
4. To escalate risks and issues which may impact any aspect of performance or the Council’s reputation.
5. Deliver an effective Fleet Service and taking responsibility for performance
6. The effective management of personal workload.
7. Ensure that records are maintained and reports are completed to a high standard and within the specified timeframe
8. Commit to the protection and safeguarding of adults with care and support needs, and value and respect their views and needs.

Organisational Capability
1. To participate in team and Council wide activities to improve involvement and communication.
2. To participate in and to use the appraisal and performance contract process to develop personal contribution and develop capability.
3. To take responsibility for personal development including any continuous Professional Development.
4. To work with others in the team to develop change readiness.
5. Participate in and work in partnership with a range of multi-agency services

Core Behaviours
• Takes personal accountability and holds others to account
• Takes responsibility for own development.
• Listens to and respects the opinions of others.
• Asks for, reflects upon and acts on feedback.
• Works collaboratively with others to deliver the best outcomes.
• Actively seeks opportunities for improvement in organisational processes and activity.
• Builds understanding and commitment to transformational change.
• Sets standards for customer service.
• Builds relationships of trust and alliances with customers groups.

Additional Requirements
1. The duties and responsibilities highlighted in this job description may vary over time. Postholders are expected to undertake other duties and responsibilities relevant to the nature, scope and grading of the post.
2. The post holder must have the ability to understand the needs of a multi-racial society and be prepared to implement the Council’s Equality Policy at a level appropriate to the job and must at all times carry out his/her responsibilities with due regard to the Council’s Equal Equality Policy.
3. The post holder is required to be familiar with the Directorate’s Health and Safety Policy and be aware of and observe any part of the policy related specifically to the duties and responsibilities of the post.

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