Field technician apprentice, Consumer at Virgin Media 02

The following is a Apprentice Review for Virgin Media 02.

Virgin Media 02 scores 4.1/5 based on 323 reviews.

All reviews are based exclusively on results of feedback from employees from Virgin Media 02. Employees are asked to rate Virgin Media 02 on a wide range of work place topics, which is broken down through star ratings on the right hand side.

To find out how your Apprentices can leave reviews of your company, please contact our Brand Manager Grant on 01825 725291.

What are the Best and Worst things about your job?

Best

Managing your own day.
Being trusted.
Team work.
Empathy and understanding.
Flexibility.
Work and home life balance.
Recognition of hard work.
Problem solving.
Seeing results in hard work.
Making customers change their perspective - turning a bad experience into a fantastic one.
Accomplishment.

Worst

Sometimes I get put in very difficult situations which is out of my hands and the customer is not happy ending in the customer leaving the buisness.
Incorrect job discriptions meaning you will be doing over time due to a system fault.
Very challenging customers.

What is the annual salary for this role?

Starting salary: £19,000 - £21,000

Current salary: £21,000 - £23,000

What advice would you give to someone applying to this role?

Give it all you've got. Sell yourself.
Make them remember you for a good reason, wether it be your quirky personality or thinking outside the box.
Do your research about the company and future plans for development.

Do you have any interview tips?

Difficult customer scenarios, be professional, polite, understanding and empathetic.
Think outside the box. Aim high and believe in yourself.