The following is a Apprentice Review for NFU Mutual.
NFU Mutual scores 4.1/5 based on 314 reviews.
All reviews are based exclusively on results of feedback from employees from NFU Mutual. Employees are asked to rate NFU Mutual on a wide range of work place topics, which is broken down through star ratings on the right hand side.
To find out how your Apprentices can leave reviews of your company, please contact our Brand Manager Grant on 01825 725291.
What are the Best and Worst things about your job?
Best
Helping people every day:
I am often the first point of contact when someone is stuck, frustrated, or unable to work. Successfully resolving their issue and getting them back up and running is very rewarding.
Learning something new constantly:
I am exposed to a wide range of systems, applications, and issues (hardware, software, networking, accounts, MFA, etc.), which helps you build strong foundational IT knowledge.
Variety in day-to-day work:
No two days are the same. Each call or ticket brings a different challenge, which keeps the role interesting.
Worst
High call volumes and pressure:
At busy times, call queues and ticket backlogs can be demanding, especially when multiple users need urgent support.
Dealing with frustrated users:
Some users may be stressed or upset when things aren’t working, and it can be challenging to stay calm and professional in those situations.
Limited control over resolution:
Some issues need to be escalated to second or third line teams, which means you can’t always fix the problem immediately.
What is the annual salary for this role?
Starting salary: £23,000 - £25,000
Current salary: £23,000 - £25,000
What advice would you give to someone applying to this role?
Show genuine enthusiasm and passion for IT. If you don’t yet have real‑world experience, highlight anything you’ve done independently—such as building a computer, learning to code, or working on IT‑related hobbies—as this helps demonstrate your interest and commitment to the field.
Do you have any interview tips?
Aim to demonstrate empathy, a proactive mindset, confidence in your abilities, and a strong willingness to learn and commit.
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