Professional Trainee, Customer Service Operations at NFU Mutual

The following is a Graduate Review for NFU Mutual.

NFU Mutual scores 4.1/5 based on 217 reviews.

All reviews are based exclusively on results of feedback from employees from NFU Mutual. Employees are asked to rate NFU Mutual on a wide range of work place topics, which is broken down through star ratings on the right hand side.

To find out how your Graduates can leave reviews of your company, please contact our Brand Manager Grant on 01825 725291.

What are the Best and Worst things about your job?

Best

I have been really lucky to spend my first placement with a very supportive and motivated team who have been happy to help me learn the ropes here at NFU. I was also given the opportunity to get involved with a project from the start which has given me exposure to key stakeholders in different areas of the business and has helped me to develop lots of new skills. It has been great to be involved in this piece of work and is something I'm really passionate about so I am hopeful that I will have chance to move into this area in the future.

Worst

I can honestly say I am really happy here at NFU and don't have any regrets about joining the company. The most challenging period I have faced since joining was my first two months as there was a lot to adjust to and I felt a bit lost until I started my first placement. I have provided my placement manager with feedback about this and hopefully future PT's will go straight into a placement when they start so there are people around to support them and help them navigate their way through their first months.

What is the annual salary for this role?

Starting salary: £23,000 - £25,000

Current salary: £25,000 - £27,000

Finish: 16:30

What advice would you give to someone applying to this role?

Persevere! Having graduated 8 years ago, I have had a couple of other roles since university and the recruitment process for NFU Mutual was without a doubt the lengthiest and most rigorous I have faced to so far. (I think it took around 8 months from my initial application to an actual job offer!). There were several points along the way that I thought that they must no longer be interested, but it's was purely that the process is slow and communication a little sporadic which I think is a reflection of the high volume of applications. This has only been my experience of the recruitment process though; since being offered the job communication has been fantastic every step of the way.

Do you have any interview tips?

Easy to say but be yourself. The environment at NFU is professional but relaxed and they value individual differences much more than other companies I've worked for. I got the impression at the assessment day that they were really looking for people who had integrity so don't try to pretend to be something you're not! I had two interviews with the company and in the first one I spent so much time worrying about what I thought they'd want to hear, rather than what I actually had to say, that I made a bit of a mess of it! Second time round I worried a lot less about the answer they were looking for and found my answers were a lot more natural and sincere so they got to see the real me, rather than the rehearsed answers I'd given before.