What are the realities of working in Hotel Management? We investigate our reviews from graduates directly in the field to bring you an honest and informative overview!
1. What does a job in Hotel Management involve day-to-day?
“An average day consists of either an early breakfast shift or late shift, which would involve carrying out the operational duties of the job role. Interacting with colleagues and guests, making sure guests are receiving exceptional and inspirational service. On a day to day basis, I like to build relationships with guests and my colleagues.”
“My day involves ensuring standards are kept and that guests are enjoying their time in the restaurant. I interact with all departments; front office, room service, drawing room and bar to work as a team to make an enjoyable experience for the guest.”
“I am currently rotating through the various divisions within Revenue Management. My most recent rotation was within pricing, where I learnt about pricing principles, rate structures and the relationship between Revenue Management and Marketing.”
2. What are the best and worst things about working in Hotel Management?
“Very flexible, demanding, challenging, great opportunity for developmentThe pay is good, but not adapted to the location and individual’s skills and knowledge. Administrative part and structure some times are a little weak.”
“Guest interaction, brilliant guests and colleagues, high levels of on and off the job training in all aspects and areas of the company, highly regarded company, high level of support from mentors, p&t, managers, progression through the company is encouraged. Unsociable working hours, only receive rota one week at a time, towards the end of the week before.”
“Constant training programmes, such as WSET wine course, complaint handling, order of service. I also have 3 mentors in the company. One who is the deputy GM at Haymarket hotel, I have a personal and training mentor and an ex graduate mentor who all help me out in different waysAt the moment, I find it hard to pick negatives. If I was to be hyper critical, I would like to have more feedback from management in my own hotel.”
£19,000 – £21,000
4. What are the working hours like?
8am – 6pm
5. Do you have any interview tips?
“Research the company to give you more of an idea of what we really want, we’re not like other companies, show your personality, look into competitors”
“Let your personality shine, if you are right for the job and the company then they company will see that. Growing in the company is important and understanding that you have to take a step down or to the side instead of running too fast can often be more beneficial in the long run.”
“Research the boutique hospitality industry, particularly within London. Understand the trends which are happening within the industry, what we are currently doing and what our competitors are doing.”
6. Are there any jobs in Hotel Management available now?
Have a look at available jobs in hotel management here.
