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Hilti GB Ltd

Customer Services Representative, Customer Services at Hilti GB Ltd

Application Advice: Make sure you're honest and hard working.

Interview Advice: Prepare for the interview, prepare for the maths test.

Industry: Customer Service

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Hilti GB Ltd

Customer service representive, Team C at Hilti GB Ltd

Application Advice: Make sure you are enthusiastic towards the job that you are applying for.

Interview Advice: Ensure you have a a lot of examples for when you have applied great customer service/ care.

Industry: Customer Service

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Curve

Customer Champion, Customer Support at Curve

Application Advice: Don't be tempted to exclude experience from your CV, even if it doesn't seem relevant to the job you're applying for. A job in a coffee shop might be perfect for demonstrating customer service skills, for example.

Interview Advice: At the risk of sounding clichéd... be yourself! It's important that you're seen to be a good fit for the team, as well as a good candidate for the job.

Industry: Customer Service

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RM plc

Key Account Manager, at RM plc

Application Advice: Know why you chose RM, how does the role suit you, examples of when you have worked in a team?

Interview Advice: As above.

Industry: Customer Service

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American Express

Business Analyst, Operations at American Express

Application Advice: Be yourself, be open and honest.

Interview Advice: Read up on the company values. Think of examples related to each of these.

Industry: Customer Service

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Anglian Water

Graduate Management Trainee, Developer Services at Anglian Water

Application Advice: Tailor your CV to when you’ve shown leadership/management skills because it is a management scheme. Practice psychometric tests so you can get into the swing of them as they’re timed. You can do free ones online. For telephone interviews, make sure you’ve got loads of examples of times when you’ve done things – eg. working in a team, leading a team, come up against conflict and how you dealt with it etc. I used to create mindmaps and blu tac them to my wall so I could quickly find examples in telephone interviews – good in case your mind goes blank. If I could give any advice just be yourself at telephone interview and assessment centre. Also – do your research and find out what’s going on in the business as a whole as well as the specific role you are applying for. And ask your recruiters questions at the end of the interviews to find out more about the role and business.

Industry: Customer Service

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E.ON

Customer service leadership Graduate, Data Retrieval at E.ON

Application Advice: Emotional intelligence is crucial. Consider this throughout the application process.

Interview Advice: Do some research about the company/sector/issues. Nothing major but show you have taken an interest.

Industry: Customer Service

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Hays

Compliance/office admin, at Hays

Application Advice: If within administration I'd advise that career progression may not be a strong point, although it is a great company to have experience with.

Industry: Customer Service

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Severn Trent

Customer Journey Technician, Customer Journey and Insights at Severn Trent

Application Advice: Include key words - core behaviours.

Interview Advice: Research the company and come prepared with examples about times when you have had to demonstrate the key Severn Trent behaviours.

Industry: Support Services (Including Recruitment), Customer Service

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Hilti GB Ltd

Customer Service Representative, Team B at Hilti GB Ltd

Application Advice: Just be yourself and be honest.

Interview Advice: Same as the application advice.

Industry: Support Services (Including Recruitment), Customer Service

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AXA

Corporate Responsibility Executive, Strategic Communications at AXA

Application Advice: Try to make yourself stand out! Easier said than done, but with a video interview instead of a telephone interview, it really is crucial to come across in your best light! A little tip: don't look down or read from a script during the recording!

Interview Advice: Research the various operating companies at AXA UK. There are so many very different businesses and cultures, and a little bit of prep work before the interview day might find you in a part of the business that works best for you!

Industry: Support Services (Including Recruitment), Customer Service

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Virgin Media

Operations Management Graduate, Internal Communications at Virgin Media

Application Advice: To be yourself and not worry about passing numerical and literary tests. Virgin Media isn't just looking for a graduate but a personality that fits in with their culture

Interview Advice: What are your hobbies? What do you think of when you see the Virgin brand?

Industry: Support Services (Including Recruitment), Customer Service

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Hilti GB Ltd

Customer Service Representative, Team A / Manchester at Hilti GB Ltd

Application Advice: Be yourself. Be confident.

Interview Advice: Have good / broad examples of past experience.

Industry: Support Services (Including Recruitment), Customer Service

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Thames Water

Graduate Trainee, Metering at Thames Water

Application Advice: Research the industry and company as much as possible.

Interview Advice: Research and prepare as much as you can beforehand. Understanding the companies challenges and values will put you in good stead for the interview questions asked at the assessment centre.

Industry: Support Services (Including Recruitment), Customer Service

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Capita

Graduate, Commercial Pricing at Capita

Application Advice: Focus on leadership you have undertaken in the past and prove you are willing to go the extra mile, particularly once you start the role.

Interview Advice: During the simulation task, don't try and act your way through it, forget you are being assessed and work hard.

Industry: Support Services (Including Recruitment), Customer Service

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Capita

, at Capita

Application Advice: It's a great scheme to get on with many opportunities along the way. Hard work is rewarded and you will always be given a platform to shine

Interview Advice: Be yourself and show a passion for leadership, a can do attitude, speak about your achievements and apply them to how this could benefit Capita.

Industry: Support Services (Including Recruitment), Customer Service

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VOLKSWAGEN Group UK

Customer Satisfaction Insight Executive, Group Aftersales and Customer Quality at VOLKSWAGEN Group UK

Application Advice: Do you research on the industry; it helps not only at assessment, but if you join the company.

Industry: Support Services (Including Recruitment), Customer Service

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Thames Water

Graduate Trainee, Metering Customer Experience at Thames Water

Application Advice: Don't leave the application to the last minute, the graduate scheme application process is detailed and lengthy- but worth it. Provide examples and details whenever possible as it will provide the company with greater insight into your skills and experience.

Interview Advice: Research the company, the industry and your area of application well. The questions will address these ares, so the more you know, the better.

Industry: Support Services (Including Recruitment), Customer Service

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E.ON

Service Delivery Team Manager, Customer Operations at E.ON

Application Advice: Willingness to travel and rellocate is important if you want to gain as much exposure and experience as possible

Interview Advice: Customer service experience and focus is important no matter what role you are applying for.

Industry: Support Services (Including Recruitment), Customer Service

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Anglian Water

Graduate Management Trainee, Customer Services at Anglian Water

Application Advice: Use your university's careers service as much as possible - get your CV up to date and eye catching to employers. Practice online verbal and numerical reasoning tests - helps when you come to do them for real during the application process as some can catch you off guard. Create mind maps with examples of different situations you have had to deal with from past experience - blue tac them on to your bedroom wall - really helps during telephone interviews to quickly access "times you've done x"

Interview Advice: Thoroughly research Anglian Water - more generally who they are, what they do, what are their key motivators and more specifically to the position you are applying for. Know as much as possible about the company but also make sure to have examples of past scenarios which you can draw on when questioned. Be yourself!

Industry: Support Services (Including Recruitment), Customer Service

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Thames Water

Customer Assurance Team Leader, Developer Services at Thames Water

Application Advice: - Do your research - Have loads of examples up your sleeve - Spend time on your application as it is so worth it in the end

Interview Advice: - Act confident - Dress the part - Make an effort - Speak up - Network

Industry: Support Services (Including Recruitment), Customer Service

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Philips UK

Customer Services Account Manager Independent Sector, Healthcare at Philips UK

Application Advice: Philips is a popular company to work for and you need to be able to stand out in your application. Presentation of this is key so make sure your CV is clear and aligns to all the Philips behaviours of being eager to win, teaming up to excel and taking ownership. More information can be found on the website.

Interview Advice: Be yourself - skills and a strong CV is great but you get your personality and enthusiasm across. Try to be informal whilst being formal. Competency questions, as with any job, are asked.

Industry: Support Services (Including Recruitment), Customer Service

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Centrica

Customer Retentions Manager, British Gas Business Service & Repair at Centrica

Application Advice: Thoroughly research Centrica. Apply for the role most suited to your skills. Attend events and talk to graduates to get a better insight of the role.

Interview Advice: Ensure you use your research in the various activities. You may not be asked what do you know about Centrica, so it is important you show your knowledge by relating it to your activities.

Industry: Support Services (Including Recruitment), Customer Service

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Anglian Water

Graduate, at Anglian Water

Application Advice: Be enthusiatic and go in with an open mind. Do your research on the company and show passion through your application Try to get work experience.

Interview Advice: Don't go in thinking you know it all, show enthuasiasm and ask questions. The interview process is as much about getting to know if the company is right for you as it is about the company assessing you. The interview process consisted of an application, a telephone interview and then an assesment centre. The assessment centre is a great chance to meet previous graduates, and ask questions about the scheme. Be yourself and honest in interviews and try to give examples in your answers as much as possible.

Industry: Support Services (Including Recruitment), Customer Service

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Thames Water

Developer Services Helpdesk Manager, Developer Services at Thames Water

Application Advice: Showcase varied work experience

Interview Advice: Be able to draw on real life experiences Be postive and show motivation

Industry: Support Services (Including Recruitment), Customer Service

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Siemens

Business Graduate, Sales / Customer Services at Siemens

Application Advice: Show case skills in line with the departments. Show case the values of the company and a desire to work in the industry. Plan for the assessment day and questions for interview.

Interview Advice: Research the company and industry. Always plan questions in advance with specific examples of where you have excelled or shown particular skills. Confident, my interview was with the managing director and therefore it is important you focus when under that pressure. Preparation is key in that.

Industry: Support Services (Including Recruitment), Customer Service

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Npower

Journey Event Lead, Customer Transformation Programme at Npower

Application Advice: Look at our critical behaviours and how they apply to you.

Interview Advice: Be yourself

Industry: Support Services (Including Recruitment), Customer Service

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Level 3 Diploma in Customer Service, Customer Service Advisor in correspondence at E.ON

Application Advice: That the people who train you are really friendly and good at what they do, you learn so much and it's a great opportunity to find yourself as well. I built my confidence so much in the first year of the apprenticeship.

Interview Advice: Just be yourself and you will be fine, they are very understanding of nerves and they will make you feel at ease.

Industry: Support Services (Including Recruitment), Customer Service

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Customer Service Advisor – Apprentice, Resedential Early Collections at E.ON

Application Advice: Don't be afraid to ask silly questions get them out of the way why you have a chance to ask them. Go into everyday with a smile and don't let a bad phone call put you down. Be motivated to do the best you can and also to do the best by the customer. Enjoy every day you are at work.

Interview Advice: Be prepared with notes and facts about the company. Go into the interview feeling confident and make sure you ask questions. Be motivated and confident to do well.

Industry: Support Services (Including Recruitment), Customer Service

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Customer Service Advisor – Apprentice, Residential Early Collections at E.ON

Application Advice: Always be your self, ask questions, take notes and have fun.

Industry: Support Services (Including Recruitment), Customer Service

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Customer Service, Early Collections at E.ON

Application Advice: My advice would be to show passion for customer service and love knowledge!!

Interview Advice: Just be yourselves and do not try to be anyone else. We are so interesting because we are different.

Industry: Support Services (Including Recruitment), Customer Service

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Customer Adviser, Early Collection at E.ON

Application Advice: A lot of opportunities in work and out of work(training and support). Don't be afraid to ask questions. Be confident in yourself.

Interview Advice: What do you want to achieve at the end of the programme.

Industry: Support Services (Including Recruitment), Customer Service

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Customer Service Advisor, Metering at E.ON

Application Advice: I would give advice when applying for a role but while being on role I would advise them to do their best. Don't get caught up in any drama with other peers. Go above and beyond for colleagues/customers. Don't be absent unless you really need to be.

Interview Advice: Look professional. Prepare yourself for the upcoming questions which are going to challenge you.

Industry: Support Services (Including Recruitment), Customer Service

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Customer Service Advisor Level 2, Credit Control at E.ON

Application Advice: Don't be afraid to convey your needs as the staff are there to help you.

Interview Advice: Be yourself and show your skills.

Industry: Support Services (Including Recruitment), Customer Service

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